You should keep in mind that depending on the payment method you choose, your payment has a processing time.
- Card: 24 hours
- Transfer: 24 hours
- Cash: 24 - 72 hours
🏫 Direct Payment at the School
It is important that you provide the payment receipt to the school staff so they can register it in the Cometa Portal, as Cometa does not have access to the school's bank accounts.
📍Cometa does not issue invoices for payments made. The school is responsible for issuing the invoice once the payment has been reflected in the Cometa portal.
🪁 Payment Made in Cometa Portal
Payment Made with Card
- Please generate a receipt for the charge to your card; it can be a screenshot or a bank statement.
- Contact support to review it 👩💻
Payment Made with Transfer
If you made your payment via transfer but it is still being registered as pending, please consider the following cases:
- The CLABE is incorrect (it may have been generated days earlier, remember it is dynamic) 📆
- The beneficiary must be Kushki (first name) or Kushki Cometa (first and last name)
- The transfer amount is incorrect.
We suggest you try making the transfer again, ensuring the details are correct. ✅
Payment Made with Cash
🔍 If your payment is not reflected after 72 hours (3 business days), it could be due to one of the following reasons:
1. Expired Reference:
The reference generated for payment may have expired. Remember, it is important to select the items you wish to pay for and generate the reference at that time. The reference is valid for 48 hours. If you do not make the payment within that time frame, the reference will expire.
2. Payment in Two Installments:
If you made the payment in two installments, our payment processor may detect the payment as incomplete. In this case, please contact us via WhatsApp to resolve it.
3. Incomplete Payment:
If you made a payment for an amount lower than the total, the payment will not be reflected correctly. Be sure to make the full payment and then contact us via WhatsApp to update your payment status.
🧾 Upload Your Receipt
If the processing time has passed and your payment still appears as pending, log into the Cometa portal and find the “Attach Receipt” option under the “Payments in Process” section. Then, select the file from your device (image or PDF) and upload it. Before submitting, ensure the file is correct and confirm the upload.
📍 If you encounter an error like this 👇🏻 while uploading the receipt, we recommend checking the image format and changing it to a compatible one like JPG.